520 W. Oklahoma Ave.
Milwaukee, WI 53207-2649
P: 1-800-669-7766
F: 1-888-369-0788

Frequently Asked Questions

What are your Customer Service Hours?
Our order lines (Toll Free 1-800-669-7766) are available Monday through Friday from 8:00 AM to 6:00 PM CST. Fax lines are open 24 hours (Toll Free 1-888-369-0788).

What are your Payment Terms?
Net 30 Days with approved credit (Credit Application available for downloading). We grant automatic credit to government agencies. Credit is granted to private companies only, not individuals. Individuals please see other methods of payment.

We accept Mastercard, Visa, American Express, and all the Novus Cards (i.e. Discover, Bravo.) Call ahead for shipping charges if you would like to prepay your order (see shipping terms below for additional details).

How do products ship?
Products that ship UPS and total over $75.00 receive free shipping. Free shipping offer does not apply on orders containing clearance or sale products. Orders with UPSable products under $75.00 are charged $7.95 for shipping. Orders are processed the next business day and ship in 2-3 days.

Our free shipping promotion is limited to the 48 contiguous states. Furniture and equipment products that ship freight are not included in this promotion. Shipping charges for furniture and equipment products that ship freight are $69.00 for the first product and $20.00 for each additional product. Total shipping charges for freight products will not exceed $320.00.

All products ship F.O.B. Factory at the customer's expense unless otherwise quoted. Our preferred method of shipping is via UPS or FedEx. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.

What if I need to Cancel my order?
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customers are responsible for all materials invoiced. DiscountBizSupply.com issues cancellation numbers to our customers. If you need to cancel an order, call Customer Service at 1-800-669-7766 and obtain your cancellation number. If product has shipped or a custom order is in process, we may not be able to fulfill your request.

What if my shipment is damaged?
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:

  1. Check your counts. If you are short a package, please note it on the carrier's delivery receipt.
  2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call Customer Service immediately. Please note damage on delivery receipt but don't refuse the shipment!